# The officers' code

Officers hold more trust than other members: the Approve button, the roster, attendance, and
loot decisions. This code sets how to use that trust. It does not replace the
[guild rules](https://sidequest-guild.com/rules/) or the
[code of conduct](../contributing/code-of-conduct.md); it adds to them.

1. **Be kind, and do not be a jerk.** Officers set the tone for the guild.
2. **Listen to all sides before you decide.** A decision made on one side of a story is often the
   wrong one.
3. **Treat friends the same as everyone else.** No favoritism, in loot, recruiting or
   moderation.
4. **Decide in the open, and give reasons.** Members trust a ruling they can see and understand.
5. **Keep private things private.** DMs, reports and member notes stay between officers who need
   them.
6. **Step out of decisions about yourself or close friends.** This includes loot council when
   you want the item yourself, as the SQL rules already require.
7. **Own your mistakes, and undo them.** Everyone gets a decision wrong sometimes. Fix it.
8. **Do not use officer tools for a personal dispute.** The roster, attendance and moderation
   tools are for the guild, not for settling an argument.
9. **Ask another officer when you are unsure.** A second opinion costs nothing.
10. **Know the guild rules yourself, first.** You cannot enforce what you have not read.

## If a member has a problem with an officer

A member can message any Quest Master directly on Discord. If the problem involves that Quest
Master, the member should message a different one.